Sign up for the ILLY LOVERS loyalty program with your new illy subscription to access other exclusive advantages and earn double points on every purchase, starting with the monthly fee for your subscription
Sign up on your computer or mobile device by visiting illy.com/subscription or by contacting customer service.
Sign up on your computer or mobile device by visiting illy.com/subscription or by contacting customer service.
The monthly cost of your Auto-Delivery plan is determined by the plan size you select and the machine model you choose.
The monthly cost of your Auto-Delivery plan is determined by the plan size you select.
Our Customer Care team is here to help. Contact us via live chat, e-mail us at [email protected] or call our toll-free number 1-877-469-4559.
Log in to the My Account section of illy.com and select My subscriptions. Select the plan you want to modify to edit the payment information associated to that plan.
Delivery is scheduled on a monthly basis; however, you have the option to pause your plan for 1 to 3 months. You will only be able to pause your plan one time within 12 months. You can pause your plan online from the My Account section or contact our Customer Care team for assistance.
No, shipping for Auto-Delivery plan orders is always free.
Yes, you can change your plan configuration including your plan size and coffee selection online from My Account or by contacting our Customer Care team for assistance.
Our Customer Care team is here to help. Contact us via live chat, e-mail us at [email protected] or call our toll-free number 1-877-469-4559.
For payments by credit card, you will receive a refund of the purchase price directly to your card within 10 days from receipt of the goods by our warehouse.
Purchases from the online shop are delivered exclusively within the territory of the Italian Republic, San Marino and Vatican City. If you want to receive the products in the Dutch / French / Spanish / German / American / English territory, you can make the purchase on the eShops dedicated to these countries which will only ship to an address in that country and not to another country.
To recover or change your password click on the My Account icon at the top right on the illy.com site and choose "Log in" and select "forgot password?". You'll be prompted to enter your email address associated with your account. We'll send you an email with instructions to update your password. The password change link will be valid for 30 minutes after receipt.
You can pay with all major credit cards including Visa, Mastercard, Amex for the Coffee and Machine and Coffee Auto-Delivery plans. Prepaid and rechargeable cards will not be accepted.
No, Auto-Delivery plan orders must be paid by credit card.
Can’t find the answers you were looking for?
No, at the end of the 12 month commitment, after the 12 monthly installments have been paid, the machine is yours.
If you choose to cancel your Auto-Delivery plan before all 12 installments have been paid you will be billed the total amount of the remaining installments at the time of cancellation. You can cancel your plan online from the My Account section or by contacting our Customer Care team.
You can cancel your plan online from the My Account section or by contacting our Customer Care team without penalty.
Yes, you will be committed to 12 Auto-Delivery orders which includes 12 installment payments for your chosen machine. Your monthly machine installment payment is calculated based on your chosen plan size and machine model. You will be required to pay 12 installments (one payment per month) over 12 months in order to complete the purchase of your machine. If you choose to cancel your Auto-Delivery plan before all 12 installments have been paid you will be billed the total amount of the remaining installments at the time of cancellation.
No, you will receive your coffee shipments for 12 months but you can cancel your plan anytime.
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